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Interested in joining our DRC team? We’re always interested in new team
members — whether you’re a developer, graphic designer, programmer, engineer, marketer or sales professional, we might already have a great role that’s
a perfect match for you.

Supporting Employees Professionally and Personally

Paid Time Off (PTO)

We work hard at DRC, but we know down-time is important too. We provide PTO for all of our employees.

Financial Stability

DRC not only provides a 401k, but also reimbursement tuition benefits should you continue your education.

Health Help

We provide excellent healthcare for our employees including dental and optical to keep you feeling your best.

Work Recognition

Hard work doesn’t go unnoticed. We celebrate our employees successes at an annual event.

Quarterly Events

Work with us and participate in our exciting employee events like our summer barbecue and holiday party.

IT Operations Specialist

Decision Research Corporation (DRC), a software solutions provider, is looking for qualified individuals to join our team as a technical operations specialist. Ideal candidates must possess a solid understanding of the technology and hardware/software platforms.

Duties include:
-Provide support, maintenance, and monitoring for systems on Microsoft Azure
-Ability to script programs using power shell and batch
-Monitor daily system cycles, in addition to running testing cycles as needed
-Reconcile daily system activity against 3rd party reports received from third parties
-Perform as dispatcher, answering initial call, triaging the issue and assigning priority and resources
-Respond to trouble tickets in a timely manner
-Provide phone support to users and walk users through the problem solving process
-This position is a rotating shift with required night shift work
-This position also requires the ability to be an on-call 24×7 rotation
-Remotely support users
-Document creation and maintenance
-Other Duties as Assigned

Qualifications:
-A degree in Computer Science, Information Systems Management, or a computer-related field, One year of relevant Information Technology work experience can be used in lieu of degree
-Experience working with IT hardware (i.e. desktops, laptops, servers, & printers)
-Excellent knowledge of or experience using Microsoft products including Windows, Office Suite (Word, Excel, PowerPoint, Outlook)
-Experience in a customer support, help desk environment role
-Excellent communication skills and troubleshooting skills
-CompTIA or Microsoft certifications a plus
-Must be able to work a flexible schedule
-Must be able to work equally well in a team as well as individually
-Independent, self-motivated

This position is located in our Honolulu, HI office. Applicants should reside or be in the process of relocating to Honolulu. Position requires night and weekend on call support.

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Marketing Associate

Decision Research Corporation (DRC), a software solutions provider, is seeking a creative and enthusiastic Marketing Associate for our rapidly growing business development team. This position will work closely the Marketing Manager and counterparts in the Sales, Account Management, and Administrative teams, to advance DRC’s overall business development strategy.

A strong candidate will:
-Possess a broad understanding of marketing principles
-Have a good eye for design aesthetics
-Be excited about using cutting-edge digital marketing tools to expand lead generation and ultimately revenue

Responsibilities and Duties:
-Develop general-purpose marketing content, such as blog and social media posts, press releases, and email templates. Assist in the development of technical marketing copy, working closely with product and technology team members.
-Design, develop, and produce digital marketing assets and print collateral, such as informational videos, product brochures, white papers, and banner ads through use of the Adobe Creative Suite.
-Maintain DRC’s digital presence, including making website content updates, and monitoring and posting on DRC’s social media accounts.
-Collect and organize marketing performance data across multiple channels. Maintain, in close cooperation with the Marketing Manager and Sales team, various marketing platform data.
-Assist with the analysis of marketing and sales data, and help craft strategic recommendations for the executive leadership team.
-Assist in the planning and execution of events, such as client conferences, and tradeshows, in coordination with the Sales and Administrative teams.
-Assist in market research to obtain information to define product, relevant topics, competitive intelligence, and market challenges/opportunities around various topics in the industry.
-Support ongoing sales and account management efforts, including the development of sales collateral materials and presentations, and the selection and distribution of client giveaways, in coordination with the Sales and Account Management teams.
-Support internal marketing efforts, such as employee recognition, annual meetings, and quarterly newsletters, in coordination with the Administrative team.
-Perform other duties, responsibilities, and activities to support DRC’s business development goals, as needed.

Qualifications:
-1-2 years professional work experience in marketing or corporate communications
-Excellent written and verbal communication skills
-Experience with Adobe Creative suite
-Experience with Microsoft Office, especially PowerPoint
-Experience with Salesforce and Pardot or similar CRM and marketing automation platforms
-Experience with Google Analytics and Wordpress

Education:
Bachelor’s degree in marketing or communications, or equivalent professional experience.

Physical Requirements:
May be called upon to pack and ship tradeshow materials and customer giveaways. Ability to lift up to 20 pounds.

Travel:
Less than 20%. Ability and willingness to travel to tradeshows throughout the year may be expected.

Work Hours:
8 AM – 5 PM HST with the ability and willingness to work outside of regular business hours when deadlines require.

Location:
Honolulu, Hawaii office.

Apply
Software Quality Assurance Analyst

Decision Research Corporation (DRC), a software solutions provider, is looking to hire a mid-level Quality Assurance professional with a strong Insurance background.
DRC is a leading provider of software business solutions within the global Property & Casualty insurance marketplace. DRC’s products include of Policy Administration, Claims, Billing, Agent/Consumer Portals, Business Intelligence, and Mobile Applications. The successful candidate will be task oriented, driven to succeed and a team player.

Responsibilities and Duties include:
-Collaborate with the project teams to define and manage the test strategy
-Participate in requirements and design reviews to identify defects
-Define real life insurance related test cases
-Manage and execute the testing process
-Ensure products are delivered based on internal design standards and external customer expectations
-Automate manual processes

Qualifications:
-Associates Degree (A. A.) in computer science, MIS, Software/Computer Engineering, or related field or 4-5 years’ experience testing web-based applications
-2+ years insurance industry experience
-Experience developing and executing test cases and scripts from user requirements and technical specifications
-Familiarity with writing SQL queries
-Experience with data, SQL Server and T-SQL
-Strong desire to improve processes
-Required to be self-motivated, organized and detail oriented

Other qualifications:
-Experience with Microsoft .Net technologies
-Experience using Microsoft Visual Studio Test Edition (MTM)
-Automated tool experience

Location:
The position is available in our Philadelphia, PA office.

Apply
Chief Scrum Master

Decision Research Corporation (DRC), a software solutions provider is looking to hire a Chief Scrum Master for our Philadelphia office. Ideal candidates must possess a solid understanding of the technology and platforms available in the P&C Insurance industry, specifically billing systems, knowledge of the insurance vertical and its rating and policy administration solutions. Must be skilled in working within a business group to understand and interpret workflow and business rules. Effective oral & written communication skills are essential, position will entail drafting process design, business rule, and requirements documents. Must be able to plan and direct analysis of complex business problems to be solved with automated systems.

Primary duties include:
-Identify and analyze client’s business functions in order to develop clearly defined requirements for billing systems. Document use cases, process flows, data flows and report mock-ups
-Consulting with clients, business unit management, systems analysts and programmers on the business needs and objectives and to design and develop automated business systems to fulfill those needs
-Writing and maintains functional specifications for new or modified business systems as well as tracking and documenting changes to those specifications
-Developing, coordinating, and implementing plans to test business and functional processes during system development and quality assurance testing
-Creating or assists others in the writing of user documentation, instructions, and procedures
-Creating As-Is-To-Be documentation (using Vizio)
-Preparing time and cost estimates for completing projects
-Other Duties as Assigned

Minimum Requirements:
-Experience using Microsoft products: Windows, Office Suite (Word, Excel, PowerPoint, Outlook)
-Experience using standard project and business tools including Microsoft Project, Excel, PowerPoint, Project, SharePoint
-Excellent problem-solving and analytical skills
-Excellent communication skills, both written and verbal. Understands communication channels and escalates appropriately
-Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
-4+ years of professional experience in similar role.
-Experience with property and casualty billing systems is required
-Independent, self-motivated
-Ability to Travel

Apply
Summer Intern 2023 (Developers, Marketing, Business/Rate Analyst, Software Testers)

Want to create innovative solutions using cutting edge technology, deployed globally?

Located in Honolulu, Decision Research Corporation (DRC) was founded by a University of Hawaii professor in 1971. Since its inception, DRC has continually been a pioneer in the fintech software space. Through our relentless commitment to innovation and client success DRC has become the largest software exporter out of Hawaii. We’re always seeking people to further our mission, and we want you to be a part of it. The company currently is comprised of 150 employees located between its Hawaii headquarters, a regional Philadelphia office and other parts of the world.

DRC has been providing the Property and Casualty insurance industry with cloud-based software solutions that supports personal, commercial, and specialty insurance. Working with carriers ranging in size from startups to Fortune 100 companies, DRC has developed a breadth and depth of expertise in both technology and insurance processes, affording clients the best in technologies, services and solutions.

Why Intern at DRC?
As an intern, you will be able to directly contribute to DRC’s product functionality. Your fresh perspective, creativity, innovation and technical skills will directly benefit the challenging problems we have to solve for clients and the industry. You will gain real world development experience and build lasting relationships networking with industry professionals. In addition, our internship program is paid and lasts eight to ten weeks from June to early August.

During the internship you may work on two small to medium projects or one large project with the mentorship and support of DRC’s technology professionals. You will present your projects to a group of Senior Leaders throughout the intern program.

Internship Overview:
Interns will be grouped into a team of up to five individuals focused in different disciplines. The interns will perform the marketing and software development activities to manage, design, build, test, and deploy software features. Through the internship, you will gain:
-Experience to different roles in software development
-Exposure to DRC corporate culture through meaningful work
-An appreciation for the business challenges that our clients face

General Qualifications
-Enrolled as student in good standing with a preference for Juniors or Seniors
-Major aligned to technology such as Computer Science, Management Information Systems, Business, or Marketing
-One year work experience (work, school or student activities, volunteer, extracurricular, etc.)
-Understanding of software development lifecycle and principles (design, development, testing, deployment)
-Understanding of marketing concepts, as well as research and analytical skills
-Self-motivated, organized, and detail oriented
-Sharp verbal and written skills
-Ability to drive to deadlines while maintaining quality and completeness
-Ability to take direction and/or work with minimal supervision

Additional Qualifications for:
Developers
-Proficiency with software development tools, design, and coding
-Exposure to C# .NET, JavaScript, HTML, SQL

Marketing
-Analyzing industry trends and competition
-Proficiency with research tools and methods
-Basic knowledge of design tools & guidelines

Business/Rate Analysts
-Analyzing business functions and using excel to configure user interface and insurance rate calculations
-Excel experience with logical, financial, lookup & reference formulas
-Creating specifications, wireframes, etc., to assist development

Software Testers
-Collaborate with team to define and own testing strategy
-Execute the testing strategy both manual and automated
-Ensure products are delivered based upon internal standards and client expectations

To apply, email your cover letter and resume to careers@decisionresearch.com. Please include Summer Intern 2023 in the email subject line. Applications will be accepted through January 16, 2023. This is a full-time internship located in-office in Honolulu, HI.

Apply
Senior Software Engineer

Decision Research Corporation (DRC), a software solutions provider, is seeking a Senior Software Engineer for its software solutions. Locations of Philadelphia, Los Angeles or Honolulu are preferred but not required. Remote possible for a candidate who has proven history of productive remote working with demonstrable references.

This position is responsible for a variety of software design and development tasks for new/existing web based commercial software systems. This role with have a primary assignment of supporting the Client Services implementation and support teams by leading the customization and configuration of DRC’s core software products for its clients. This position will also participate with the core development team in the design of new products, capabilities, and features of DRC products.

Primary Duties
-Perform analysis, design, development, unit testing and implementation of software using C#.NET, ASP.NET, ASP.NET MVC, ASP.NET Web API, Entity Framework, MVC Design Pattern, CSS, JavaScript, jQuery, jQuery UI, HTML5, AJAX, and XML.
-Ensure software solutions are architecturally sound and highly performant on the Microsoft Azure cloud platform.
-Serve as mentor and lead for junior technical staff through collaboration, code review and extemporaneously assisting others.
-Partner with lead application architect for design and implementation consistency across the DRC client base.
-Elicit, understand, and document complex business processes and translate them into solutions.
-Collaborate in design meetings with business/application owners, subject matter experts and end users.
-Employ a strong team-oriented focus with willingness to spend 30% of time mentoring others.
-Create technical documentation using schematics, flowcharts, ER diagrams, and supporting narrative as necessary.

Minimum Qualifications
-8 years of application design and development experience in Microsoft .NET technology.
-Expert skill level in C#.NET, ASP.NET, ASP.NET MVC, ASP.NET Web API, Entity Framework, MVC Design Pattern.
-Advanced skills in optimizing applications for Microsoft Azure.
-Advanced skills using Visual Studio 2017.
-Intermediate skills working in SQL Server 2014+ and Azure SQL.
-Experience with TFS Work Items, Builds and Releases.
-Knowledge of best practices for building high performance transactional web applications.
-Must be a self-starter and able to take tasks to completion with minimal supervision.
-Excellent verbal and written communication skills (you should be able to clearly document and articulate your design decisions).
-A strong commitment to quality.
-Bachelor’s degree in Computer Science. Master’s degree a plus.

Location
This position is located preferably in Philadelphia, PA, Honolulu, HI, or Los Angeles CA. Exceptional remote candidates will also be considered.

Apply
Database Developer

Decision Research Corporation (DRC), a software solutions provider, is seeking a Database Developer for its software solutions. Locations of Philadelphia, Los Angeles or Honolulu are preferred but not required. Remote working is possible for a candidate who has proven history of productive remote working with demonstrable references. This position is responsible for assisting in the execution of tactical and strategic data-related projects, resolution of production issues, and the implementation, support and maintenance of the overall data infrastructure and services.

This role is 80% database development and 20% database administration, with developmental skills being required.

DRC’s products include the DRC Insurance Platform, which consists of Insurance Price Rating and Analytics, Policy Administration, Claims, Billing, Agent/Consumer Portals and Business Intelligence. The successful candidate will be task oriented, driven to succeed and a team player.

Primary Duties Include:
-Develop and implement custom database objects (T-SQL scripts, stored procedures, tables, views, functions, etc.) to support application development and streamline administration processes
-Provide primary or secondary support for designated database applications and processes
-Participate as key member of the Business Intelligence team, focusing on data architecture and dimensional modeling.
-Implement and maintain reporting and data integration processes using SSIS and SSDT for Visual Studio
-Collect and review database performance metrics and proactively address performance concerns
-Troubleshoot problems with high-level expertise, diligence, and efficiency
-Respond to database related support requests from developers
-Collaborate with developers and business analysts effectively

Secondary Duties Include:
-Maintain user database accounts, performing database back-ups and restores, and providing internal database training to end-users
-Build, support and administer of database systems including installation, upgrades, configuration, consolidation, monitoring, tuning, and maintenance
-Implement, maintain and improve database backup, disaster recovery and high-availability solutions
-Create and maintain detailed documentation of the SQL Server environment and designated application support responsibilities

Minimum Qualifications:
-Bachelor’s degree in relevant discipline such as Computer Science, ICS or MIS
-1-2 years of database administration experience in an enterprise environment
-Experience with Microsoft Azure SQL and SQL Server versions 2008 through latest
-Experience with SSIS
-T-SQL experience required and other scripting language skills desired
-Strong problem solving and troubleshooting skills
-Strong organization and documentation skills
-Knowledge of Data Warehouse (DW) best practices and design patterns
-Experience with Microsoft .NET, C#, and Entity Framework
-Excellent oral and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel, and to communicate and advise others on issues that are complex and/or sensitive in nature
-Ability to work successfully independently and with others in an atmosphere of multiple projects, shifting priorities, and deadline pressures
-Ability to work effectively with, and support the needs of, project team members and the customer support department
-Knowledge of database recovery models, high-availability (HA) and disaster recovery (DR) options for SQL Server
-Knowledgeable of applicable Microsoft technologies including Active Directory, Windows Server, SQL Server and IIS, as well as networking concepts and common infrastructure
-Knowledgeable of server hardware, storage systems and other infrastructure, client/server applications, and server utilities

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Data Warehouse Engineer

Decision Research Corporation (DRC), a software solutions provider, is seeking a Data Warehouse Engineer for its software solutions. Locations of Philadelphia, Los Angeles or Honolulu are preferred but not required. Remote working is possible for a candidate who has proven history of productive remote working with demonstrable references. This position is responsible for assisting in the execution of tactical and strategic data-related projects, resolution of production issues, and the implementation, support and maintenance of the overall data infrastructure and services.

DRC’s products include the DRC Insurance Platform, which consists of Insurance Price Rating and Analytics, Policy Administration, Claims, Billing, Agent/Consumer Portals and Business Intelligence. The successful candidate will be task oriented, driven to succeed and a team player.

The Data Warehouse Engineer has extensive knowledge of data structures, data modeling, SQL skills, analyzing and reporting techniques. On a day-to-day basis, the Data warehouse engineer handles the delivery of data and information to the organization's various reporting applications. DRC is in need of an experienced person who understands database designs and ETL processes and can assist with creating a data landscape that is modern, scalable, maintainable and high-performing.

Primary Duties
-Execute full data warehouse development lifecycle including design, code, test, deploy, support and document.
-Design, develop and maintain new and existing data warehouses.
-Provide guidance to less experienced in implementation using star and snowflake schemas.
-Support the core product teams as well as client implementations.
-Design and document data algorithms, report design requirements and flowcharts.
-Creates database structures, procedures, triggers and appropriate indexing methods to optimize data storage and retrieval processes.
-Design, develop and optimize ETL data transformations and SSIS packages.
-Document error logs and solutions.
-Monitor SSIS packages and ETL processes to ensure accuracy and data quality.
-Create and modify existing databases and database objects according to needs of the organization.
-Perform thorough testing on all database objects and data queries to ensure results meet designed specification.

Preferred Qualifications:
-3+ years of experience of data warehouse development of transactional insurance or financial services applications
-3+ years of experience in SQL relational transactional database ETL development to star or snowflake schema data warehouses

Minimum Qualifications:
-Bachelor’s degree in relevant discipline such as Computer Science, ICS or MIS
-3+ years of experience in data warehouse development using T-SQL and SSIS packages
-3+ years of experience with Microsoft Azure SQL and SQL Server versions 2008 through latest
-3+ years of hands-on experience in cloud technologies such as Azure SQL, Azure Blob Storage, and SQL data warehouse
-Understanding data pipelines and modern ways of automating data pipeline using cloud-based implementation and testing and clearly document the requirements to create technical and functions specs
-Must have a solid understanding of architecting, designing and operationalization of large-scale data and analytics solutions
-Strong problem solving and troubleshooting skills
-Strong organization and documentation skills
-Excellent oral and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel, and to communicate and advise others on issues that are complex and/or sensitive in nature
-Ability to work successfully independently and with others in an atmosphere of multiple projects, shifting priorities, and deadline pressures
-Ability to work effectively with, and support the needs of, project team members and the client support department

Apply