Integrating Mobile Strategy Key Move to Stay in the Game

Industry experts and analysts such as Gartner continue to focus on the importance of mobile as a “core component of every organization’s IT strategy.”

June 26, 2013

When DRC (Decision Research Corporation) developed their Mobile apps for iPhone and Android, “mobile” was just a sparkle in the insurance industry’s eye. Today, integrating a Mobile strategy can be considered a “requirement” for insurance carriers looking to provide the advanced technology, tools and solutions their customers are demanding to stay competitive.  Industry experts and analysts such as Gartner continue to focus on the importance of mobile as a “core component of every organization’s IT strategy.”

With smartphones playing an integral role in our everyday lives – from how we manage our business and clients, to how we stay connected with friends and family, it makes good business sense for insurance carriers to provide consumers with the tools to manage their insurance policies whenever they want to – or need to 24/7.

A perfect example of a successful mobile integration, which DRC recently announced is – how industry leader Capital Insurance Group® (CIG) has launched CIG Mobile – capitalizing on the flexibility of DRC’s GameChanger iPhone and Android apps to integrate a mobile strategy with their legacy policy administration system.

While you can read DRC’s complete press announcement on CIG’s Mobile app integration here, the take-away is, its exciting technology and solutions like DRC’s GameChanger Mobile apps that now make it possible for every company looking to integrate a mobile strategy…a reality.

Below is a brief overview of the benefits DRC’s GameChanger Mobile apps solution provides, which can also be found on DecisionResearch.com:

  • Faster and more accurate submission of FNOL
  • Immediate access to documentation and photos submitted by the insured for claims reference
  • Automated processing of payment receipts
  • Customer self-service features streamlines workflow and promotes customer loyalty
  • Allows customer access to the system 24 x7 from virtually anywhere

Plus, DRC GameChanger Mobile apps can be skinned using a carrier’s own branding to provide a familiar and seamless customer experience, and they are fully integrated with the GameChanger suite of policy administration solutions as well as offer the flexibility to be used with any services based system.

Get to know us. At DRC, we’re all about customizing policy administration and mobile solutions and services to uniquely suit your specific business demands and needs.  Please give our team of technology experts a call for more information, and to discover firsthand – how GameChanger’s flexible, adaptable, scalable technology will help you gain the competitive edge you’ve been looking for.

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